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Agentforce Field Service and Operations
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            Field Service Desktop Updates

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            Field Service Desktop Updates

            Stay in the know about releases for Agentforce Field Service and Operations (formerly Field Service). This article includes information on the release cadence for major, patch, and daily releases—also known as emergency releases—for core and managed package features.

            Required Editions

            Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            The Agentforce Field Service and Operations core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.

            Release Maintenance Types

            Agentforce Field Service and Operations has three types of releases, which align with Salesforce maintenance types: major releases, patch releases, and daily releases. So you can best prepare for changes, here’s a description for each type of release, including the length of their associated beta testing period.

            Release Type Description Frequency
            Major release Updates Salesforce Field Service with new features. The beta period is approximately 30 days. Three times per year
            Patch release Deploys changes and fixes as needed to address significant, but nonemergency, customer impacting issues. The beta period is 7 days. Check out Field Service Desktop Monthly Updates to learn more. As needed
            Daily release (also known as emergency release) Deploys fixes to emergency customer-impacting issues as needed. No beta period, because daily releases are deployed on an emergency basis. As needed

            Release Calendar and Communication

            Timeline for Field Service releases

            Note
            Note Field Service is now Agentforce Field Service and Operations. In some cases, we still use Field Service to refer to this product area in Salesforce applications and documentation.
             
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