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Service
Get Picklist Items Action

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Get Picklist Items Action

Retrieves standardized categories to gather specific data during the conversation before a confidential case is created.

Required Editions

Available in: Lightning Experience
Available in: Unlimited Edition with Employee Service
User Permissions Needed  
To build and manage Service Agents:

Manage Agentforce Service Agents AND Manage AI Agents

OR

Customize Application

Action Details

To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.

API Name Get Picklist Items
Action Type Standard
Reference Action Type Invocable Action
Inputs Field Name, Object Name
Outputs Picklist Values
Does this action execute one or more prompt templates? No

Examples of Utterances that Trigger This Action

  • “Show me the categories for filing a complaint.”
  • "What kind of issues can I report here?"
 
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