Manage Ideas

The Ideas feature serves a community of users who post, vote for, and comment on ideas. Consider it an online suggestion box that includes discussions and popularity rankings for any subject. To further organize your community into smaller groups, you can create zones that reflect special interests, product groupings, or types of customers.

You can display Ideas to internal Salesforce users; Salesforce.com Experience Builder sites, Customer Portals, or partner portals; or to public users (requires setting up a Salesforce Site). You can also manage Ideas from the console.

Professional Edition organizations can have only one internal zone. All other editions can have up to 50 zones shared between Ideas, Answers, and Chatter Answers.

As an administrator, you can:

• Control whether ideas are enabled for your organization and customize the half-life of ideas. See Enable and Customize Ideas Settings.
• Create zones for organizing ideas. See Create and Edit Zones.
• Create Idea Themes that let you invite members to post ideas about specific topics so that they can solve problems or propose innovations for your company.
• Define picklist values for the Categories and Status fields. See Define Picklist Values for the Categories and Status Fields.
• Specify the layout of custom fields. See Set Page Layouts for Ideas.
• Make idea reports available to your users.
• Customize idea search layouts.
• Reduce the number of duplications by merging ideas.
• Assign a status to an idea.
• Erase all history that a vote ever occurred by deleting the vote through the API.

  Specifically, deleting a vote does the following:

  • Removes 10 points from the idea's overall score
  • Removes the user's name from the Last 100 Votes section on the idea's detail page