Field Service Intelligence (CRMA)

Determine whether you're meeting your customer service goals with easy-to-understand data visualizations that help you improve operations and reduce costs. Field Service Intelligence includes Data 360, CRM Analytics, and Agentforce Service (formerly Service Cloud).

• Field Service Intelligence Considerations and Requirements
  When you set up Field Service Intelligence, you must have certain settings configured for your org.
• Set Up Field Service Intelligence
  Use the Field Service Intelligence Setup page to walk through the steps for Data 360 prerequisites, and then install Field Service Intelligence.
• Field Service Intelligence Dashboards
  Field Service Intelligence dashboards display key field service performance metrics and provide data-driven visuals.