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            Create an Incident

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            Create an Incident

            Create an incident record to track and identify a disruption that involves a large number of customers. Incidents are best suited to resolve wide-spread customer issues that require collaboration from multiple teams.

            Required Editions

            1. From the Service Console, click the dropdown and select Incidents.
              Incidents in the navigation bar
            2. Select New.
            3. Enter the information and save your changes.
              New Incident window
             
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