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Notify External Stakeholders with Broadcast Communications

Notify External Stakeholders with Broadcast Communications

To notify customers of an ongoing incident, use external broadcast communications such as site banners and emails.

Required Editions

View supported editions.
  • Send a Broadcast Email
    Send an email to customers impacted by an incident. You can send an email to a defined contact list. Or, if cases or products are attached to the incident, you can send a broadcast email to the case or product contacts.
  • Add a Broadcast Site Banner to Your Help Site
    Proactively notify customers about an ongoing incident by adding a banner to your website. You can only add a broadcast site banner to a site that doesn’t have an active banner.
  • Deactivate a Broadcast Site Banner
    When an incident is resolved, deactivate the banner to remove it from your site.
 
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