See how your team resolves incidents with the Customer Service Incident Management
dashboard managed package. Track how many incidents, problems, and change requests were created
and closed. And measure user adoption with monthly active users.
From Setup, in the Quick Find box, enter Customer Service Incident
Management, and then click Customer Service Incident
Management.
Under Integrations, find Optimize and Report, and install the Customer Service Incident
Management dashboard managed package.
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