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Send a Broadcast Email

Send a Broadcast Email

Send an email to customers impacted by an incident. You can send an email to a defined contact list. Or, if cases or products are attached to the incident, you can send a broadcast email to the case or product contacts.

Required Editions

View supported editions.
  • Customer Service Incident Management must be enabled.
  • Broadcast emails must be enabled.
  1. Go to the incident related lists and find the Broadcast Communications related list.
  2. Choose how to send the broadcast email and click Next.
  3. Click New Broadcast Email.
  4. Compose the email and click Preview and Send.
  5. To send the email, click Send.
    Preview box for a broadcast email.
 
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Salesforce Help | Article