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            Set Up Broadcast Slack Messages

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            Set Up Broadcast Slack Messages

            To let users share incident updates in Slack, set up the Service Cloud for Slack app, enable broadcast Slack messages, create a broadcast topic, and assign it to a Slack channel.

            Required Editions

            View supported editions.
            1. Enable Broadcast Slack Messages
              Enable broadcast alerts to let incident managers send disruptive in-app notifications when an incident occurs.
            2. Create a Broadcast Topic for Broadcast Slack Messages
              To let incident teams send a broadcast Slack message, first create at least one broadcast topic. When an incident occurs, users can then send broadcast Slack messages to Slack channels based on a broadcast topic.
            3. Assign a Broadcast Topic to a Slack Channel
              To let users share incident updates in Slack, assign a broadcast topic to one or more Slack channels. When an incident occurs, incident teams can then send broadcast Slack messages to a channel in Slack based on a broadcast topic.
            4. Create a Custom Broadcast Slack Message Template
              To send broadcast Slack messages that are customized to your business needs, create custom broadcast Slack message templates. By default, the template is set to Incident Updates in Slack (Default).
             
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