To quickly resolve a show-stopping incident, start a swarm in Slack and collaborate
with subject matter experts. Support reps can swarm on an incident to keep the team up to date
and share updates. DevOps teams can swarm on a problem to assemble the best team to find the
root cause. Support reps and DevOps teams can swarm on a change request to align on a
solution.
Add members to the swarm in Salesforce.
Users are also added to Salesforce as a swarm member whenever a new member
is added to a Slack channel created for swarming.
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