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            Work with Microsoft Teams for IT Services

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            Work with Microsoft Teams for IT Services

            Empower your IT team and employees to work smarter and faster within Microsoft Teams. Bring your IT services and workflows into your primary collaboration tool. This integration simplifies service processes, reduces context switching, and provides a single source of truth for your IT operations.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited and Enterprise editions with Agentforce IT Service.
            • Work with Salesforce IT Service MS Teams App
              Employees can use the Salesforce IT Service to manage IT requests directly in Microsoft Teams. Employees can create incidents and request items from the service catalog. They can resolve issues using Agentforce AI assistance or by accessing enablement programs directly in the app. The integration also provides actionable notifications for ticket updates and approvals.
            • Work with Salesforce IT Desk for MS Teams
              Use the Salesforce IT Desk to manage tickets, apply AI-driven insights, and collaborate with experts and other stakeholders in Microsoft Teams. IT teams work more efficiently, with less manual effort and faster issue resolution.
             
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            Salesforce Help | Article