Use Salesforce Go to enable and configure notifications for your IT service team and
employees.
Required Editions
Available in: Lightning Experience
Available in: Unlimited and Enterprise editions with Agentforce IT
Service.
From Setup, in the Quick Find box, find and select Salesforce
Go.
In the search box, find and select Notification for Employee
Service.
Enable Turn On Notification Service.
Select Configure Preferred Notification Channels.
Click Go to Setup.
Select at least one delivery channel.
Email
In-app
Slack
Microsoft Teams
After you set up Notifications, predefined notifications appear in the All Notifications list
and are set to Active status. From the list, clone or disable active
notifications. Also, clone, edit, delete, or activate draft or inactivate notifications.
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