Integrate Embedded Messaging on the IT Services Portal
Integrate an embedded messaging component into your Agentforce Employee portal to
provide conversational assistance to employees. Allow users to chat directly with Agentforce,
improving support and service delivery.
Required Editions
Available in: Lightning Experience
Available in: Unlimited and Enterprise editions with Agentforce IT
Service.
Set up Enhanced Chat using Salesforce Go and then complete all the manual steps to embed
the messaging channel on your employee portal. See Add Messaging
Service Channel for IT Services.
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