Article Personalization for Knowledge

To use Article Personalization, you must enable the Article Personalization for Knowledge release update. See Manage Release Updates for instructions about selecting and enabling a release update.

Note Besides Article Personalization for Knowledge, the release update includes the Lightning Article Editor. For information about the editor, see Lightning Article Editor.

With Article Personalization you can build and customize record pages beyond the limitations of traditional page layouts to include collapsible field sections, organize your knowledge articles with tabs, and drag fields anywhere on the knowledge record page. Additionally, you can apply custom visibility rules to hide or display fields based on user criteria (fields on the user record), user permission criteria, and record criteria. Service reps interacting with the content can find answers faster because they only see what is relevant to them.

Knowledge articles that use the record page from the Lightning App Builder load quicker and are more stable thanks to the Lightning Web Component framework. Also, these updated record pages adhere better to the Americans with Disabilities Act (ADA) and Web Content Accessibility Guidelines (WCAG).