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            Create and Link to Anchors

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            Create and Link to Anchors

            You can create anchors within rich text fields so that you can link from one place in an article to another. First create the anchor, then select the anchor with the link tool.

            Required Editions

            Available in Salesforce Classic and Lightning Experience. View supported editions.
            User Permissions Needed
            To edit articles:

            Allow View Knowledge AND View Draft Articles

            Create and read on Knowledge

            You have a rich text field in the article layout. Create an anchor, then insert a link to the anchor.

            Anchor links work on the Knowledge Record Home Page only. They don’t work on the preview panel.

            1. Place your cursor where you want to create the anchor.
            2. Click the anchor icon Anchor and enter a name.
            3. Click Save.
            4. With your cursor where you want to place the link, or with text highlighted, click the link icon Link.
            5. From the Link Type dropdown, choose Link to anchor in the text.
            6. From the dropdown, choose the anchor you created.
            7. Click Save.
            8. Save your changes.
             
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            Salesforce Help | Article