Check you've completed the prerequisites, turn on article creation, and map your
Knowledge record fields. Then, see how service reps use Knowledge Creation in the console to
draft and save articles. To get responses based on case details, add Case grounding to Knowledge
Creation.
Tip Check
out this feature in Salesforce Go! Find a guided setup experience, explore more content,
discover related features, and monitor feature usage. See Discover and Set Up Features With Salesforce Go.
Knowledge Creation supports English, French, German, Italian, Japanese, and Spanish. To let
service reps draft articles in multiple languages, enable them in knowledge settings.
Turn On Einstein Knowledge Creation To use generative AI with Einstein Knowledge Creation, first turn on Einstein Generative AI. Then, turn on Knowledge Creation.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
