Get Started with Enterprise Knowledge (Generally Available)

Enterprise Knowledge offers ‌advanced features to enhance service efficiency and improve the overall user experience.

Unified Knowledge Base

Integrates knowledge from diverse external systems with native Salesforce Knowledge, creating one comprehensive source.

Streamlined Search Experience

Provides a single, consistent search experience across all knowledge sources, both internal and external.

Consistent Content Rendering

Renders all articles in a clean, consistent format, regardless of origin, making every piece of content easy to read and use.

Improved Service Efficiency

Empowers service reps to deliver faster, more accurate support and helps customers find answers independently through self-service channels.

• Limitations and Considerations
  Before you start using Enterprise Knowledge, review its limitations.
• Prepare for Enterprise Knowledge
  Before you set up Enterprise Knowledge, review the requirements and billing considerations.
• Set Up Enterprise Knowledge
  Set up Enterprise Knowledge by using the guided setup on the Enhanced Knowledge Settings page in Setup.