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            Search for Knowledge Articles in Lightning Experience

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            Search for Knowledge Articles in Lightning Experience

            In Lightning Experience, find Knowledge articles faster by performing a Knowledge search. You can search for articles from the global search box at the top of every page or from the Knowledge component for the Lightning Service Console.

            Required Editions

            Available in Lightning Experience. View supported editions.

            Knowledge search is available in the global search box and the Knowledge component. You can refine your article search results using the advanced search for Knowledge. Advanced search lets you prefilter your results by language, publishing status, validation status, record type, or data category group.

            Note
            Note If you configure search filters for Knowledge in Setup, the advanced search filters for Knowledge in global search don’t change.
            1. Select Knowledge in the dropdown list next to the global search box. You can also type knowledge at the top of the dropdown list, then select Knowledge.
            2. Optionally, click Advanced Search at the bottom of the results list. If Einstein Search is enabled, select Filters next to the search box to access the Advanced Search page. From the Advanced Search page, select from the available filters to see more relevant search results.
            3. Enter your search terms, up to 100 characters. If you enter more than 100 characters, the search uses only the first 100 characters.
            4. To run the search, press Enter.

            You can also search for articles using the Knowledge component for the Lightning Service Console. Advanced Search for prefiltering searches is also available with the Knowledge component.

             
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            Salesforce Help | Article