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Support a Multilingual Knowledge Base
Reach a global audience by offering your knowledge base in multiple languages.
Required Editions
| Available in Salesforce Classic and Lightning Experience. View supported editions. |
| User Permissions Needed | |
|---|---|
| To set up multiple languages for Salesforce Knowledge: | Customize Application AND Manage Salesforce Knowledge |
- In Setup, enter Knowledge Settings in the Quick Find box, then select Knowledge Settings.
- Click Edit.
-
Select Multiple Languages and add the languages you want to include in
your knowledge base.
Important You can add the languages that your instance of Salesforce supports. But you can't remove any languages that have been added to your knowledge base. -
Choose which settings you want to apply to language.
Setting Description Active Active languages appear in the New Article and Submit for Translation dialog boxes.
The active/inactive status determines whether a published article is visible. For example, if Spanish articles are published to your partner portal and then you make Spanish an inactive language, the articles no longer appear.
Default Assignee The default assignee is automatically assigned articles submitted for translation. The default assignee can be either an individual person or a queue. Default Reviewer The default reviewer is automatically assigned finished translations that are ready to be reviewed or published. The default reviewer can be either an individual person or a queue. - Save your changes.
- If you want, create queues to distribute and assign articles to groups of people who can either translate them or review the finished translations. When setting up queues, use the Knowledge Article Version object.
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