Support Knowledge Articles in Multiple Languages

Before you add languages to your knowledge base, decide for each language whether you want to translate articles directly in Salesforce or export articles to a translation vendor. Communicate your decision to the people involved in the translation process (authors, reviewers, translation managers, publishers). Different languages can use different translation methods. For example, you may want to export articles to a localization vendor for French translations, but assign articles to an internal Knowledge user for Spanish translations.

When adding a language to your knowledge base, keep in mind that it can't be deleted; however, you can hide a language by making it inactive. Deactivating a language means it no longer appears as a choice in the New Article dialog or the Submit for Translation dialog. Also, if articles are already published in the language, those articles are no longer visible to readers when the language is deactivated. To hide translated articles for a specific language, deselect Active next to the language on the Settings page.

• Support a Multilingual Knowledge Base
  Reach a global audience by offering your knowledge base in multiple languages.
• Export Articles for Translation
  If your organization sends Salesforce Knowledge articles to a vendor for translation, use the Export Articles for Translation feature in Setup.
• Import Translated Articles
  If your organization sends Salesforce Knowledge articles to a vendor for translation, use the Import Article Translations feature in Setup. You can only import articles that have been exported from the same Salesforce organization. For example, you can't export articles from your test or sandbox organization and import them into your production organization.
• Set Up Primary Article and Translation Side-By-Side View
  Look at a translated article and do a side-by-side comparison with the primary language version of the article. Admins can add a primary article component to the page layout so authors can view the primary language version beside the translated article.