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            Search all of Salesforce Help
            Enable Chat

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            1. Salesforce Help
            2. Docs
            3. Legacy Service Features

            Enable Chat

            Get started with Chat by enabling it for your Salesforce org. After you enable Chat, you can customize it.

            Required Editions

            View supported editions.
            User Permissions Needed
            To enable Chat: Customize Application
            Important
            Important

            Legacy Chat will be retired on February 14, 2026. To avoid service interruptions to your end users, switch to enhanced Chat (formerly Messaging for In-App and Web). Enhanced Chat offers many of the legacy Chat features that you love plus asynchronous conversations that can be picked back up at any time. Learn about migrating in Help and Trailhead.

            1. From Setup, enter Chat Settings in the Quick Find box, then select Chat Settings.
            2. Select Enable Chat.
            3. Click Save.
             
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            Salesforce Help | Article