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These actions are available when you click Select Social Action in the macro instructions. You can create and run macros to perform these actions on the Social Publisher in the Salesforce Console for Service.
| View supported editions. |
To use these actions, you must have Social Actions enabled in your organization and added as a console component to the case feed page layout.
Bulk macros are not supported on Social Actions.
| Action | Description | Supported in Bulk Macros? |
|---|---|---|
| Replace Content | Clears the contents of the text field and replaces it with the specified text. | No |
| Insert into Content | Adds the specified text to the text field, but does not delete any existing text already there. The QuickText or Text is inserted at the cursor position. | No |
| Set Message Type | Tells the macro to use the selected message type. Facebook message types:
Twitter message types:
|
No |
| Submit Action | Tells the macro to perform these instructions when someone runs this macro. A macro that contains a Submit Action instruction is irreversible. You must have the Manage Macros Users Can’t Undo user permission to create, edit, and run macros that contain instructions for performing irreversible actions. |
No |
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