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Supported Editions for Messaging
Learn about the Salesforce editions, add-ons, and user interfaces that support Messaging.
Required Editions
| View supported editions. | |
This article applies to:
|
Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced WhatsApp, Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel |
| Product | User Interfaces | Editions & Add-Ons |
|---|---|---|
| Enhanced Chat | Available in Lightning Experience | Available in:
|
| Enhanced Messaging for WhatsApp, Facebook Messenger, Apple Messages for Business, SMS, and LINE | Available in Lightning Experience | Available in:
Outbound messaging in WhatsApp requires:
SMS short code channels (US & Canada) require:
SMS long code and toll-free channels require:
Not supported in Government Cloud Plus or Trailhead playgrounds. |
| Catalog Messages for WhatsApp | Available in Lightning Experience | Available in Professional, Enterprise, Performance, and Unlimited editions for Service with Agentforce Contact Center Digital. |
| Unified WhatsApp | Available in Lightning Experience | Available in:
|
| Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS | Available in Lightning Experience | Available in Enterprise, Unlimited, and Developer editions for Service or Sales with the Digital Engagement add-on with Partner Messaging or the Agentforce Contact Center Digital add-on with Partner Messaging. |
| Bring Your Own Bot | Available in Lightning Experience | Available in Enterprise, Unlimited, and Developer editions for Service, Sales, or Industry with the Agentforce Contact Center Digital add-on with Partner Messaging Bot. |
To learn more about add-ons, contact your account executive or go to Your Account.
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