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            Troubleshooting Auto-Response Messaging Components

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            Troubleshooting Auto-Response Messaging Components

            You can encounter error messages when sending an auto-response messaging component.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, and Bring Your Own Channel
            X icon This article doesn’t apply to: Enhanced WhatsApp, Standard and Enhanced Facebook Messenger, Standard and Enhanced SMS, Enhanced Apple Messages for Business, and Enhanced LINE channels
            Error Message Solution 
            Refused to frame 
‘<your auto-response URL>’ because 
it violates the following Content 
Security Policy directive: 
“frame-src ‘self’
            		 Add the auto-response URL as a CSP Trusted URL. If Display Configuration is set to Pop-Up Message, select Allow site for frame-src under CSP Directives.  Depending on the contents of the URL, check additional CSP directives. For example, if the web page is supposed to render images, select Allow site for img-src. 
            Refused to frame ‘<your auto-response URL>’
 because an ancestor violates the following 
Content Security Policy directive: frame 
ancestors 'self'”

            1. If using a Visualforce page, add it as a Trusted Domain for Inline Frames. In the IFrame Type field, select Surveys. Save your changes. Return to the Session Settings page in Setup and ensure that Enable clickjack protection for customer Visualforce pages with standard headers isn’t selected.

            2. If you’re trying to host a survey in an iFrame for a different domain than the parent page, ensure that you have the Salesforce Feedback Management license.

            		 
            Refused to display 
‘<your auto-response URL>’ in a 
frame because it set 
‘X-Frame-Options’ to ‘sameorigin’.
            		 The auto-response URL can’t be loaded in an iframe. The owners of the web page and its HTTP headers control this configuration. If your deployment lives on an external website, fix it on the external website, not in Salesforce. If your deployment lives on a VisualForce page, the workaround is to downgrade Clickjack protection and remove Visualforce-specific instructions. 
            Blocked form submission to 
‘<your auto-response URL>’ because 
the form's frame is sandboxed 
and the 'allow-forms' permission 
is not set

            Opt out of applying iframe restrictions on the client side by adding this snippet to your code snippet (external website) or your <head> markup (Experience site):

            embeddedservice_bootstrap.settings.omitSandbox = true;

            You typically see this error message when trying to show a pop-up message auto-response on a website with functionality that’s restricted in our top-level container iframe. Setting the flag to true removes all restrictions from the container iframe. Security implications apply to recommending this workaround. When you bypass other security restrictions that sandboxing prevents, your web page for a pop-up message auto-response can become vulnerable to malicious code.
             
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            Salesforce Help | Article