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            Get the Field Service Mobile App

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            3. Salesforce Field Service

            Get the Field Service Mobile App

            The Field Service mobile app is available to users with the Field Service Mobile license and a supported Android or iOS device. Learn how to install the app and log in.

            Required Editions

            Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience
            The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.
            To access the Field Service mobile app, users need the Field Service Mobile user license.
            1. To get the app, search for Field Service in the Google Play Store or the iOS App Store on your mobile device.
            2. Open the app and log in. If prompted, create a passcode for an added level of security. If your Salesforce admin allows logins only through a company-specific login URL such as mycompany.my.salesforce.com, you must log in with a custom domain. To specify production or sandbox, click the gear icon in the top right of the login screen, or press + to enter a custom domain.
              If you’re an Experience Builder site user, the first login is slightly different. On the initial login screen, click the settings button in the top right, and then add a connection with the URL of your site. You can find the URL in Setup under Digital Experiences. If you're on an iOS device, omit https:// when entering the site URL.
              If you see a prompt that says FieldServiceApp Wants to Use salesforce.com to Sign In, accept it to log in to the app. For custom logins, see Customize the Apex Login Controller.
            3. When you open the app for the first time, you receive several device permission requests. Approve the requests to let the app:
              • Send you notifications.
              • Access your basic information.
              • Always access your location, which is used in the app’s mapping functionality and geolocation tracking for scheduling. Always means that your location is tracked when you’re using the app and when it’s running in the background. If the app isn’t running in the background or you’re logged out, your location isn’t tracked.
              • Access your camera.
            Note
            Note When using the iOS app with iOS 13 or later, the location permission request allows the app to track the location only while the app is being used. To track the location while the app is in the background, set this value to Always from the device’s Settings app (Settings | Field Service | Location).

            See Also

             
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