Before you configure user access and customize the Field Service mobile app, download
the connected app.
Required Editions
Available in: both Salesforce Classic (not available in all orgs) and Lightning
Experience
The Field Service core features, managed package, and mobile app are available in
Enterprise, Unlimited, and Developer Editions.
To access the Field Service mobile app, users need the Field Service Mobile user
license.
User Permissions Needed
To install connected apps and update user permissions:
Customize Application
The connected app provides push notifications, geolocation services, and other app settings
related to service report generation and app customization. If your team uses mobile devices,
open a new incognito or private browser window and download the connected app for Field Service. If you want to use a
sandbox, change login.salesforce.com to
test.salesforce.com
Note Biometrics aren’t supported for the Field Service mobile app. Don’t add the
Biometric custom attribute to the connected app.
Apple and Google Maps provide high-level routes and ETAs in the Field Service mobile app.
Android users require additional setup to get this functionality.
Apex Rest Services permission enabled for their profile with access to these classes:
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