Appointment Assistant customers can choose to track the location of mobile workers only in the En Route status, meaning that they’re on the way to their next service appointment.
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
| To access the Field Service mobile app, users need the Field Service Mobile user license. |
| User Permissions Needed | |
|---|---|
| To configure resource tracking: | Customize Application |
| To assign permission sets: | Assign Permission Sets |
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