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            Wallboard Tab

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            Wallboard Tab

            View a snapshot of how your service reps are keeping up with their contact center workload. The Wallboard tab shows key metrics for the service reps and work that you manage. The wallboard shows metrics for work items that are routed using queues or skills. If applicable, the metrics are based on the service reps, queues, and skills selected in the associated supervisor configuration.

            Required Editions

            View supported editions.
            Note
            Note This feature is available with Enhanced Omni-Channel only.

            To focus the Wallboard results, select the queues or skills that you’re interested in. The Wallboard uses ‘AND’ logic for those queues and skills when filtering, so it includes only work or service reps for the selected queues or skills. For each metric, the wallboard shows the queues or skills that are used in filtering.

            You can select multiple queues or skills to filter by. The Wallboard uses ‘AND’ logic for those queues and skills when filtering, so it includes only work or service reps for the selected queues or skills. For each metric, the wallboard shows the queues or skills that are used in filtering.

            You can choose the type of display for each chart: metric, donut, horizontal bar, or vertical bar chart.

            Command Center for Service Wallboard
             
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            Salesforce Help | Article