Learn About The Travel Time Buffer

The travel time buffer allows you to systematically add extra time to the travel duration calculated for each service appointment. The buffer accounts for additional time required to deliver service to your customers. This ensures that your work plans are more accurate and prevents overbooking of mobile workers. Your dispatchers can also view the buffer time when seeing the schedule on the Gantt. To see the buffer in the Gantt, hover over a service appointment.

Required Editions

Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience

The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.

This is a Field Service managed package feature.

Example

Examples:

• In densely populated urban locations such as Manhattan, add a 15 minute travel time buffer to find parking.
• For secure locations, such as army bases, allocate 10 minutes for security checks.
• Account for unpacking specialized equipment
• Add time to navigate larger sites such as hospitals and airports.