Set up large-scale global and in-day optimization to efficiently optimize your entire
Field Service dataset. With dynamic scaling, you don’t need to manually set up optimization groups
and define boundaries between areas that need to be optimized together, or split data due to
system limits.
Required Editions
Available in: both Salesforce Classic (not available in all orgs) and Lightning
Experience
The Agentforce Field Service and Operations core features, managed package, and
mobile app are available in Enterprise, Unlimited, and Developer
Editions.
User Permissions Needed
To enable dynamic scaling:
FSL Admin Permissions custom permission set
This is a Field Service managed package feature.
Note Dynamic Scaling is available only when you’re using Enhanced Scheduling and
Optimization.
From the App Launcher, find and open the Field Service Admin app, and then click
Field Service Settings.
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