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View Appointment KPIs on the Gantt

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View Appointment KPIs on the Gantt

Assess the health of your Field Service operation at a glance with the help of the Gantt KPI (Key Performance Indicator) bar.

Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience

The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions.

Package icon This is a Field Service managed package feature.

The KPI bar includes five indicators and can be found in the top-right corner of the Gantt.

The indicators are, from left to right:

Total scheduled time (workload) of all loaded service territories
Average travel time per service appointment of all service appointments shown on the Gantt
Number of completed service appointments out of all service appointments shown on the Gantt
Number of service appointments on the Gantt with rule violations
Number of service appointments on the Gantt that are In Jeopardy

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