Work Rule Type: TimeSlot Designated Work

This is a Field Service managed package feature.

When this rule is configured in a scheduling policy, if a slot or shift has defined criteria, service appointments that don't meet the criteria of the designation aren’t scheduled during that slot or shift.

You can reserve time slots and define shifts for specific types of appointments.

Note Defining designated work on operating hours that represent your customer’s visiting hours isn’t supported. See Work Rule Type: Service Appointment Visiting Hours.

Create work rules from the Work Rules tab. To view or add work rule fields open the Object Manager in Setup and select the Work Rule custom object. Add work rules to a scheduling policy from the Customize Scheduling Policies page in Guided Setup or from the Scheduling Policy Work Rules related list on a scheduling policy.

Note This rule can be applied only if the scheduling policy includes either the Working Territories work rule or the Match Territory work rule.

This rule applies to all resources and service appointments, regardless of the rule’s relevance group.

Note If a service appointment doesn’t have a service territory defined, for that service appointment to be assigned to a service resource, the service appointment must meet the criteria defined in the time slot or shift in each of the service resource's assigned service territories.