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Work in the Field Service Dispatcher Console
The Field Service dispatcher console is the main working space for dispatchers. It features a dynamic map and a highly customizable Gantt chart showing upcoming appointments, active team members, and more.
Required Editions
| Available in: both Salesforce Classic (not available in all orgs) and Lightning Experience |
| The Field Service core features, managed package, and mobile app are available in Enterprise, Unlimited, and Developer Editions. |
This is a Field Service managed package feature.
To reach the dispatcher console, from the App Launcher, find and open the Field Service app, and then click the Field Service tab.
The dispatcher console is supported on desktop only. For the best dispatcher console experience, we recommend using a screen resolution of 1920 x 1080 pixels, or a minimum of 1366 x 768 pixels, at 100% zoom. User idle time is monitored to reduce unnecessary Gantt refreshes and improve computer performance. If you haven’t actively interacted with the dispatcher console for 120 minutes, a message is displayed for you to reload the page to continue.
- Customize the Field Service Dispatcher Console
Make the dispatcher console work for you! Adjust the time frame and contents of the appointment list and Gantt, customize each section’s layout, create custom actions for dispatchers, and create custom appointment list filters. - Working in the Field Service Dispatcher Console Appointment List
Use the service appointment list on the left side of the Field Service dispatcher console to filter, sort, and search appointments within the list. You can also perform actions on selected appointments. - Work in the Field Service Dispatcher Console Gantt
The Gantt is on the right side of the dispatcher console and contains the resource list, the schedule view, and additional features. User idle time is monitored to reduce unnecessary Gantt refreshes and improve computer performance. Stepped away from the dispatcher console? If you've been inactive the Gantt session times out, reload the page when you return to continue. - Working in the Field Service Dispatcher Console Map
The dispatcher console map gives dispatchers a dynamic bird’s-eye view of their mobile workforce. Learn how to customize the map view and draw territories directly on the map. - Use Agentforce in the Dispatcher Console
Use Agentforce in the dispatcher console to boost your productivity, helping you to get more done in less time. You can use Agentforce to get a daily overview of service appointments that require immediate attention, such as appointments with rule violations, overlaps, SLA risks, or emergencies. You can also use Agentforce to quickly find service appointments and take immediate action, when planning schedules or addressing schedule changes. Agentforce can convert your search criteria into filters that you can access from the appointment list. Finally, use Agentforce to search for gaps in service resource’s schedules. You’ll get a list of the best appointments to fill each gap, and Agentforce schedules the appointment you select.
