View a Field Service Resource’s Daily Travel Route

This is a Field Service managed package feature.

Note To view travel routes, enable street-level routing.

To navigate to a service resource’s map, start from the Classic Dispatch Console resource list. Click Details in a resource’s action menu, and then click the Map tab. You can also view a service resource’s scheduled appointments on the main Classic Dispatch Console map by selecting the service resource in the Map Layers settings.

At the top of the map, select which date to show, and choose one or more types of data to display: Route (shown in blue), Actual Route (shown in pink), and Traffic. The actual route can be shown only if history tracking is set on the service resource’s Last Known Location field and geolocation tracking is turned on for them. See Field History Tracking.

A truck icon signifies an appointment. An X icon signifies a resource absence with a valid address, meaning its latitude and longitude can be calculated.

Note To show or hide resource absences on the map, from the App Launcher, find and open the Field Service Admin app, and then click Field Service Settings. Then, click Dispatcher Console UI | Gantt Configurations and select or deselect Show absences on resource map.

On the right-hand side of the map, you can show or hide the route details pane. The pane shows the travel profile with details such as the vehicle type and the route according to the selected travel mode. For example, quickly see whether the route includes the use of toll roads or whether hazmat considerations exist. The travel profile is shown when you’re using Enhanced Scheduling and Optimization and a travel mode is assigned to that territory or territory member. To zoom in on an appointment, hover over the appointment number in the pane and click Center on Map.

Note If a service resource has more than 23 stops in a period of 24 hours (including starting point, ending point, appointments, and absences), the resource map shows only the first 23 stops on the route and displays an error. This is a Directions API limitation.