Let patrons join a queue quickly and easily with a custom sign-up form. After you
install the Queue Management managed package from AppExchange, follow these steps to create a
customized sign-up experience for your queues.
Required Editions
User Permissions
Needed
To set up Queue Management and create or edit Queues:
Queue Management Admin permission set
To create, customize, and publish an Experience Cloud site:
Create and Set Up Experience AND View Setup and Configuration
Available in: Lightning Experience
Available in: Enterprise,Performance, Unlimited,
andDeveloper editions
Note In the Spring ’21 release, Community Cloud was
renamed to Experience Cloud. As part of this rebranding effort, you can expect changes for both
tools and terminology.
Note Digital Experiences must be enabled to create a Visitor Sign-Up form.
Relate an Experience Cloud Site Page to Your Location After you create a custom site for your sign-up form, it’s time to relate the form to a Location and its Queues. Then, visitors can sign up for a specific queue when they click the link.
Set Up ReCaptcha Make sure your sign-up form isn’t getting spammed or misused by adding reCaptcha authentication.
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