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            Enable Einstein Service Replies

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            3. AI Solutions for Service

            Enable Einstein Service Replies

            To get started, turn on Service Replies.

            Required Editions

            User Permissions Needed
            To activate an Einstein Reply Recommendations model: Customize Application
            1. From Setup, in the Quick Find box, search for and select Einstein Reply Recommendations.
            2. Under Enable Service Replies, turn on Service Replies.
              Einstein Service Replies setup page with the feature enabled.

              Service Replies uses a generic model that doesn’t require separate model training.

            See Also

             
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            Salesforce Help | Article