When a service rep begins a customer Live Chat or Enhanced Messaging session, Einstein
analyzes your chat as it unfolds and then drafts replies from context or based on an assigned
Agentforce Data Library. With one click, service reps can quickly post replies to customers or
edit and polish them first.
Tip Check
out this feature in Salesforce Go! Find a guided setup experience, explore more content,
discover related features, and monitor feature usage. See Discover and Set Up Features With Salesforce Go.
Einstein Service Replies for Chat is available in English, Dutch, French, German, Italian,
Japanese, Portuguese (Brazilian), Portuguese (Portugal), Spanish (Mexico), Spanish (Spain) and
Swedish.
Service Replies for Chat Usage and Tracking Service Replies charges only for the activity you use. Learn how your service reps interact with Einstein generative AI and track your usage against your subscription allowance.
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