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Agentforce 服务代理
Agentforce 服务客服人员通过处理传入个案和自主解决常见查询来智能地支持客户。这些客服人员连接到客户渠道,例如增强消息传递渠道,并使用全方位流将复杂或敏感的支持请求上报到服务代表或其他目标。

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Agentforce 服务客服人员通过处理传入个案和自主解决常见查询来智能地支持客户。这些客服人员连接到客户渠道,例如增强消息传递渠道,并使用全方位流将复杂或敏感的支持请求上报到服务代表或其他目标。
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Agentforce 服务代理的 Salesforce 帮助内容已移至设计和实施 Agentforce 代理。了解有关 Agentforce 服务代理类型以及如何创建连接到客户渠道的代理的更多信息。您仍然可以使用默认的 Agentforce 服务代理模板来创建旨在解决常见支持个案和请求的代理,或者您可以选择更专业的 Agentforce 服务模板来满足您的用例。

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