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            Service Insights Customer Satisfaction Dashboard

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            Service Insights Customer Satisfaction Dashboard

            Understand your service team’s customer satisfaction scores (CSAT) by channel, and more.

            Required Editions

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            Note
            Note Filter KPIs by CSAT by time period, case origin, priority, service rep, or contact reason.
            KPI CALCULATION
            Avg CSAT from surveys The average customer satisfaction scores for the selected time period.
            CSAT Trendline CSAT trends over time. Sort by day, week, or month.
            CSAT by Case Origin CSAT sorted by email, web, or phone origin.
            CSAT by Priority CSAT sorted by high, medium, and low priority.
            CSAT by channel The average customer satisfaction scores related to a specific channel, such as email or voice call.
             
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