Learn About Agentforce Service

The first step in implementing Agentforce Service (formerly Service Cloud) is learning what it does. Let’s take a look at what Agentforce Service has to offer businesses of all sizes.

• What Is Service?
  When we talk about service at Salesforce, we’re talking about Service Cloud—a powerful platform of tools and processes to help you help your customers.
• Supported Editions for Service Cloud Features
  Learn about the editions, user interfaces, and add-ons that support Service Cloud features.
• Provide Ethical and Human-Centric Customer Service
  Honor the privacy and preferences of your customers and service reps by taking a human-centric approach to customer service. Learn five principles that you can follow to deliver ethical customer service with Salesforce.
• Access Service Features on Mobile Devices
  Download the Salesforce mobile app to manage customer service on the go.
• Service Cloud Billable Usage Types
  Usage of certain Service Cloud features in a production environment impacts credit consumption.
• Service PDF Guides
  In addition to online help, we offer several PDF guides to help you make the most of Agentforce Service (formerly Service Cloud).