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            Translate a Messaging Conversation

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            Translate a Messaging Conversation

            Real-Time Translations lets service reps and customers communicate in their preferred language.

            Required Editions

            View supported editions.
            Checkmark This article applies to: Enhanced In-App Chat, Enhanced Web Chat v1, Enhanced Web Chat v2, Enhanced WhatsApp, Enhanced Facebook Messenger, Enhanced SMS, Enhanced Apple Messages for Business, Enhanced LINE, and Bring Your Own Channel
            X icon This article doesn’t apply to: Standard Facebook Messenger and Standard SMS channels
            User Permissions
            To view and send translated messages:

            Real-Time Translations permission set license

            AND

            Translate Enhanced Conversations

            View Messages in Your Preferred Language

            In the Enhanced Conversation component, click the Translate button.

            Image of the Translate button in the Enhanced Conversation Component.

            Send Messages in the Customer’s Preferred Language

            Enter your response in the Reply to Message field. When the translated message appears in the field below it, click Send.

            Agent message being translated before sending from the Enhanced Conversation Component.

            See Also

             
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            Salesforce Help | Article