Determine how Einstein drafts replies, when you customize the Service Replies prompt
templates in Prompt Builder. Specify what information Einstein includes or adjust the voice and
tone so that responses fit your business needs. To get started with Einstein Service Replies in
Prompt Builder, check the prerequisites then follow the setup steps.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited editions with the Einstein for
Service add-on.
Before you enable Einstein Service Replies in Prompt Builder, you must have:
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