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Where Can I View SLA Milestones?
Your settings and configurations for SLA management determine where you and your support reps can view milestones.
Required Editions
| View supported editions. |
Here’s where milestones can appear .
| View Milestones From | Available in Lightning Experience | Notes |
|---|---|---|
| In Setup | ||
| SLA Policy page | Yes | Access this page under the SLA Management page. Then click an SLA policy to view its record details and associated milestones. |
| In the app | ||
| Related list | No | You can add related lists to pages for cases, work orders, and entitlements. Keep in mind that the Case Milestones related list is for cases and the Object Milestones related list is for work orders. |
| Feed item updates | Yes | Enable milestone feed items in your org. |
| Tracker | Yes (for Case Milestones only) | In Lightning Experience, add the Milestones component to the Lightning page for cases and work orders using Lightning App Builder. |
| Case list views | Yes (for Case Milestones only) | Add the Time to Next Milestone column in the case list views to check how much time is left to complete the current milestone and when the next milestone is starting. Use the sort option to view cases with overdue or paused milestones. From Setup, in the Quick Find box, enter and select Entitlement Settings. Click Edit and select Show Time to Next Milestone. |
In the Salesforce mobile app, support reps can view case milestone updates in the case feed, open the case milestones record page, and view the Case Milestones related list. Support reps can’t view the milestone tracker.
