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设置服务级别协议
服务级别协议 (SLA) 是您与客户之间的承诺。通过服务合同、权利和重大事件管理您的服务级别协议。
- 设置并管理权利和重大事件
为客户提供您预期的支持级别。权利管理可让您定义、强制执行并跟踪作为支持管理过程一部分的客户服务级别。 - 简化 SLA 设置:配置权利和重大事件
通过简化的用户界面,以更少的步骤配置 SLA 管理(以前称为权利管理)。新的配置界面更加直观和易于访问,减少了实施工作量,并改善了整体用户体验。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
服务级别协议 (SLA) 是您与客户之间的承诺。通过服务合同、权利和重大事件管理您的服务级别协议。

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