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            Use Dynamic Q&A for Knowledge Articles

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            Use Dynamic Q&A for Knowledge Articles

            Dynamic Q&A lets knowledge article readers browse common questions while reading an article. It highlights the most relevant questions and answers, helping them find the information they need quickly, reducing case creation, and enhancing self-service.

            Required Editions

            You can configure the Dynamic Q&A component in Experience Cloud and set the maximum number of questions to show. To add questions and answers to articles, use the standard Create Questions and Answers for knowledge article prompt template. You can customize this template in the Prompt Builder to control the tone, length of the questions and answers, and even the generative AI model used.

            Available in: Salesforce Classic and Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions
            Available in: Aura and LWR Experience Cloud Sites
            Available in: Enhanced Chat with the Einstein for Service, Einstein Platform, Community, Community Plus, or Agentforce Service Agent add-on
            Generate Questions and Answers based on the prompt Prompt-Get questions and answers for Knowledge Article

            See Also

             
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