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暂停通话录音,以尊重客户隐私
一些公司出于培训和质量目的自动记录电话。出于隐私和法律合规原因,您的客户和贵公司有时不愿记录某些信息。当通话被录音时,尊重客户的隐私并保护您的公司,在交换敏感信息时暂停录音。适当的时候继续录音。

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一些公司出于培训和质量目的自动记录电话。出于隐私和法律合规原因,您的客户和贵公司有时不愿记录某些信息。当通话被录音时,尊重客户的隐私并保护您的公司,在交换敏感信息时暂停录音。适当的时候继续录音。
该文章适用于下述情况:
| 查看支持版本。 |
| 所需用户权限 | |
|---|---|
| 要暂停和恢复通话录音: | 控制通话录音 |
通话录音的默认设置取决于电话服务提供商及其配置。对于 Amazon Connect,通话录音默认打开。如果贵公司正在使用 Salesforce 提供的示例 Amazon Connect 联系流,则在呼叫连接到代表时开始录音。管理员可以在 Amazon Connect 的联系流程中配置何时记录通话。

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