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Contact Center Version 13.X
Before updating the contact center, review the change details such as the enhancements and the error fixes corresponding to the contact center version 13.X.
This article applies to:
- Service Cloud Voice with Amazon Connect
- Service Cloud Voice with Partner Telephony from Amazon Connect
Contact Center v13.2
Available Date: Starting on September 19, 2023
This version includes these changes.
| Change | Applicable Telephony Models |
|---|---|
| When you create or update your contact center, Salesforce creates or updates Salesforce Identity Provider only if it’s necessary. If you’re using your own IDP, no updates occur. |
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| Fixed the security vulnerabilities in some of the Lambda functions. To address them, we increased the xml2js version from 0.4.19 to 0.5.0. |
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Fixed these bugs:
|
Service Cloud Voice with Partner Telephony from Amazon Connect |
Contact Center v13.1
Available Date: Starting on August 29, 2023
This version includes these changes.
| Change | Applicable Telephony Models |
|---|---|
Fixed these bugs:
|
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Contact Center v13.0
Available Date: Starting on August 25, 2023
This version includes these changes.
| Change | Applicable Telephony Models |
|---|---|
| Improved error handling for Lambda functions. You can now issue AWS CloudTrail queries with expressions and patterns to find Lambda logs. |
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| Upgraded Lambda run-time settings. The node.js runtime now supports the 18.x runtime. Java runtime now supports Java 11. See Amazon Documentation: Lambda Runtimes |
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| To analyze the call lifecycle in Amazon CloudWatch, log lines are now consistent for all Lambda functions. |
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| CloudFormation now contains descriptions for all AWS service and resource permissions. |
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Fixed these bugs:
|
Service Cloud Voice with Partner Telephony from Amazon Connect |
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