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Mask Customer Phone Numbers

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Mask Customer Phone Numbers

Protect sensitive data by redacting inbound and outbound phone numbers from Omni-Channel views, call recordings, and transcripts.

Required Editions

This article applies to:

  • Salesforce Voice with Amazon Connect
  • Salesforce Voice with Partner Telephony
  • Salesforce Voice with Partner Telephony from Amazon Connect
View supported editions.
User Permissions Needed
To view the Amazon Contact Centers page:

Customize Application AND Manage Call Centers

OR

Salesforce Voice Delegated Contact Center Admin
To create and manage a contact center:

Salesforce Voice Contact Center Admin

OR

Salesforce Voice Delegated Contact Center Admin
To view the Partner Telephony Contact Centers page:

Customize Application AND Manage Call Centers

OR

Salesforce Voice Delegated Contact Center Admin
To create and manage a contact center:

Salesforce Voice Contact Center Admin (Partner Telephony)

OR

Salesforce Voice Delegated Contact Center Admin

After you turn on phone number masking, all phone numbers appear in Omni-Channel views, call recordings, and transcripts as “Masked Number.” The only phone numbers that aren’t masked are ones used in rep-to-rep calls managed by partner telephony providers.

  1. From Setup, in the Quick Find box, enter Amazon Setup or Partner Telephony Setup, depending on your telephony model.
  2. Turn on Mask Phone Numbers.
 
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