Centro de contacto de Salesforce con Amazon Connect
Puede configurar las funciones de Amazon Connect más recientes para su organización de Salesforce desde la página Configuración de Salesforce Voice. Instale el paquete gestionado disponible en la página Configuración de Salesforce Voice para acceder al Centro de contacto de Salesforce con Amazon Connect (SCC-AC) y configurar funciones de Amazon Connect.
Instalar paquete gestionado para el Centro de contacto de Salesforce con Amazon Connect Utilice el Centro de contacto de Salesforce con Amazon Connect (SCC-AC) para configurar las funciones de Amazon Connect más recientes para su organización de Salesforce. Para acceder a SCC-AC, instale el paquete gestionado. Para instalar el paquete gestionado, debe tener un centro de contacto de Amazon versión 16.0 o posterior.
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