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Monitor Call Quality with Mean Opinion Scores

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Monitor Call Quality with Mean Opinion Scores

To stay one step ahead of possible network degradations or call quality issues, add the Mean Opinion Score (MOS) field to your Voice Call layouts.

Required Editions

This article applies to:

  • Salesforce Voice with Amazon Connect
  • Salesforce Voice with Partner Telephony
  • Salesforce Voice with Partner Telephony from Amazon Connect
View supported editions.
User Permissions Needed
To edit a page layout: Customize Application
  1. From Setup, click the Object Manager tab. Select Voice Call, and open the Voice Call Layout setup page.
  2. Add the Mean Opinion Score field to the Details section of the Voice Call layout.
    1. Click Fields.
    2. Drag the Mean Opinion Score into the Details section, and place it where you want it to appear.
    3. Click Save.
 
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